General Inquiries

Before you Submit

This form is meant to be used to help with general questions about MPI policies, programs and products.

Your customer account can only be accessed by verifying your identity either verbally or in person. There are some transactions that require your signature, which mean you must visit an Autopac agent or MPI Service Centre, like:

  1. personal information changes, including address
  2. cancellations of coverage or a driver's license
  3. requests for a Driver Abstract

Claims can only be reported by calling us. If you have an open claim, questions or concerns about it can be directed to your adjuster or adjusting team. We cannot access your claim through this option.

Response time

Please note that emails are not monitored in real time and responses can take up to two business days, not including Saturdays, Sundays or statutory holidays.

Time sensitive matters should be directed to an Autopac Agent or MPI Service Centre, or by calling our Contact Centre.

Tell us about your inquiry

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Your information

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